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Frequently Asked Questions

About Matterzoo

What is Matterzoo about?

Matterzoo aims to make the way you sample materials from multiple sources as painlessly simple as possible. 

 

  • Order samples from different suppliers on one platform
  • Curate, arrange and compare samples you’re interested in
  • Go beyond a material by discovering inspiration, themes and application ideas
What’s the benefit of using Matterzoo over the normal specification process?

Using Matterzoo opens up a wealth of materials that are not available via traditional channels. By selecting and specifying materials on one convenient platform, you’ll also have more time to work on the projects you love.

 

Traditionally, designers rely on personal connections with brand representatives, physical sourcing trips and in-house material libraries to source for materials. These connections and resources are not available to every designer, especially ones who are just starting out or working in smaller teams.

 

Eventually, we aim to democratise the material sourcing process by opening up access to many more materials, as well as linking craftsmen with designers who are interested in purchasing their work.

Getting Started

Is Matterzoo free to join?

Yes! We’re always free for designers to use. Simply provide us with a few essential pieces of information about yourself and you’ll be good to go!

 

However, for certain specialised materials, we would require you to provide payment details or a small additional deposit. As we expand, we’ll constantly work on making most of our listed materials always available for you to sample!

How can I join Matterzoo?

Thanks for your interest! Anyone who’s a designer or an architect can join Matterzoo. All you need to do is provide your company’s details and a billing address. This will ensure that we’re building the best platform that you can integrate into your design workflow.

If I’m a student, can I join Matterzoo?

We welcome design students too! Please contact hello@matterzoo.com so we can get you started on requesting samples on our platform.

Ordering samples and materials

What should I do if I can’t find a specific material on Matterzoo?

Like a forest, our library is always growing! We’re constantly expanding to bring you nearly every type of material imaginable, from the common to the artisanal. 


If you have a material in mind that you’ll like to see on Matterzoo, we’re all ears! Reach out to us at hello@matterzoo.com and we’ll be happy to bring in the ranges you love.

Do I have to return the samples that I’ve ordered from Matterzoo?

Most of the samples will not need to be returned, except for a small selection in our library. Due to the specialised nature of this group of materials, they’ll be provided on a loan basis. Simply provide us with valid payment details when you order the samples, and return them to us when you’re done!

Still, we would like to encourage our community of designers to return the samples wherever possible, and are exploring ways to implement this. In this way, we can all make a conscious effort to use only what we need.

Can I make a bulk purchase on Matterzoo?

Because Matterzoo specialises in linking designers with suppliers through the samples that we offer, it is currently not possible to make a bulk purchase directly on our platform. 

 

However, the ability to make bulk orders is something we’re looking to implement on our platform, together with other useful features in the pipeline!

Get to know us

Tell me more about the people behind Matterzoo!

Hi! 👋  Matterzoo is the brainchild of a group of designers and manufacturers that have come together to solve a common problem that we see in the industry: a lack of equitable access to materials for projects.

 

Together, we’ve accumulated a diverse range of experience working on a slew of commercial and residential projects, on both the design and manufacturing sides.

 

We’re currently headquartered in the sunny locale of Singapore, and are building a base in both Singapore and Indonesia!

For Suppliers

What advantages does Matterzoo provide for my business?

Matterzoo is a platform that allows designers to request material samples from different suppliers on one platform. By joining Matterzoo, you’ll be able to:

 

  • Connect with verified designers interested in your products
  • Get your products in front of a large audience of designers working on real projects
  • Easily access all communications and orders within one efficient dashboard
  • Receive hands-on support from our team throughout the onboarding process


For more details on how Matterzoo can benefit your business or further enquiries, please visit [this page] or reach out to us at hello@matterzoo.com.

Are the designers on Matterzoo verified?

Anyone who joins Matterzoo is screened by our team according to a stringent process. Be rest assured that you’ll always be interacting with real design professionals with real project needs.

How can I join Matterzoo as a supplier?

Simply access [this page], fill up the form with your details, and our team will contact you for further steps.


You may also reach out to us at hello@matterzoo.com if you have any questions or enquiries and our team will get in touch!

If my business does not currently provide material samples, can I still join Matterzoo?

Yes, we welcome businesses of all sizes and means!

 

Providing samples is a plus but not mandatory, as joining Matterzoo will still allow you to put your products in front of a large community of design professionals, gaining valuable exposure for your business.

I still have questions about how Matterzoo can help my business. Who should I contact?

Please reach out to us at hello@matterzoo.com if you have any questions or enquiries and our team will get in touch with you!

Join and unlock access to 10,000+ materials

Go wild in your hunt for materials!

Matterzoo is a seamless material library made with designers in mind

Our friendly support team is here for any questions that you have for Matterzoo

Copyright © 2020 Matterzoo. All rights reserved.

Matterzoo is a seamless material library made with designers in mind

Our friendly support team is here for any questions that you have for Matterzoo

Copyright © 2020 Matterzoo. All rights reserved.

Are you a supplier?

Become a partner

Have question?
WhatsApp us on +65 8510 8996